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Free international shipping on orders over $75

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FREE SHIPPING ON ORDERS OVER $40 | FREE INTERNATIONAL SHIPPING ON ORDERS OVER $75

FAQ

Why Araceli Beauty?

We only make beauty products we think should exist! Before Araceli Beauty, we noticed many people were confused about how to use makeup and that premium and affordable products simply were not available in the beauty space.

After years of development, we launched Araceli Beauty in 2018 as an online-only, direct-to-consumer brand focused on creating budget-friendly, cruelty-free, high-quality beauty products that are easy-to-use and accessible to everyone!

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

To help expedite the process, please provide your order number along with the order recipient's full name when you email us! General questions and concerns: hola@aracelibeauty.com

MY TRACKING SAYS DELIVERED BUT IT HAS NOT BEEN DELIVERED?!

Sometimes the courier updates the shipping status to "Delivered" prior to the actual delivery, in these cases shipments usually arrive the next business day.

DO YOU SHIP INTERNATIONALLY?

Yes! Sí! Oui! 好的! Worldwide shipping varies by country. A shipping estimate will be given during checkout before payment.

HOW CAN I GET ON YOUR PR LIST?!

Thank you for your interest! Due to the overwhelming amount of messages we receive regarding PR, we are unable to process PR requests at the moment. 
The best way to catch our attention is to use one of our products via Instagram and make sure you TAG US! We are constantly looking for new artists via our tagged photos. We love to see your artistic skills, and hopefully create a further partnership! Thank you so much for your support. 

DO YOU HAVE A PRO-DISCOUNT?

Yes we do! Email us at hola@aracelibeauty.com for details.

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes! All of our products are certified cruelty-free! Our products are never tested on animals, Pepe would not like that!

HOW MUCH IS SHIPPING?

$4.99 flat rate shipping within the USA. FREE shipping on orders (not including sales tax or shipping) over $40 within the USA. Worldwide shipping varies by country.

ARE ARACELI  BEAUTY PRODUCTS SOLD AT ANY OTHER RETAILERS?

Currently, our products are sold exclusively at aracelibeauty.com

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

We process and ship orders same or next business day, Monday-Friday. Orders placed Friday evening through Sunday will be processed Monday morning.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

All emails and updates are sent to the email address provided during checkout. Feel free to contact hola@aracelibeauty.com if you have questions.

What if I received a damaged product?

Uh oh! If a product arrives damaged we will replace it upon receipt of the package. In order to send a replacement, we do ask that you email us photos of the damaged product, including packing slip, to hola@aracelibeauty.com.

Do you accept returns?

Due to health and safety standards, we cannot accept returns once your order has been processed. Unprocessed orders are eligible for a full refund. If you wish to cancel your order or have any questions please email us at hola@aracelibeauty.com.