we ship fast!
Free US shipping over $60
Free international shipping on orders over $90
Shop Now. pay later
FREE SHIPPING ON ORDERS OVER $60 | FREE INTERNATIONAL SHIPPING ON ORDERS OVER $75

Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

[icon:theme-116]
SHIPPING TIMES AND COSTS
  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times
[icon:theme-125]
PAYMENT METHODS

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
[icon:theme-009]
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

SUBSCRIBE & SAVE!

Araceli Lash Suscripción

  • Receive two lashes every month for just $22!
  • Switch up your lashes monthly to try new looks, or restock your favorites!
  • Enjoy FREE SHIPPING and 2x loyalty points.
  • Unlock 10% off on all individual products with FREE SHIPPING!
  • Need to skip a month? Simply log in to your account to modify your Suscripción after your two month intro period.*

*Araceli Lash Suscripción requires a two-month minimum commitment.

English